Can I order directly on the website?
Wall Decals and Prints are available for sale online.

For wallpapers, please enquire by clicking on "Get Quote" and fill out the form. Most of our wallpapers are custom-made and we will need the exact dimensions of your wall to give you a quote. 

Is there a minimum order size for wallpaper?
Yes, there is a minimum order of 3 m2.

Which wall size should I specify when ordering wallpaper?
Please provide us with the maximum wall height and width specifications of your wall even if there is a door or any obstacle on your wall. This is to ensure consistency of your wallpaper design. For instructions on how to measure your wall, please look refer to Measurement under FAQ.

What do I do if I have a custom wallpaper design?
Besides being an ecommerce store for wallpapers, we have an in-house studio of designers who are creating beautiful murals for you. If you have a specific pattern or design in mind, we can create a custom wallpaper just as you want it.  Please contact us at hello@hellocircus.com with your designs and we will help you. 

Unfortunately, all our wallpaper and decals are made to order. Cancellation is not allowed after payment.

Your wall should be smooth, clean, dry and flat in order to achieve the best result for wallpapers. We have listed down different tips for the various surfaces which we hope will be useful. Alternatively, we also provide professional installation services with a one year workmanship guarantee. You can leave it to our trusted professional installers to do the job!

Painted Surface

Wash with dish soap and water, or similar, and rinse with water. Remove any loose paint. If there are large holes, fill them and let dry before sanding the surface until it is smooth.

Concrete and plastered surfaces

Spackle (A paste that is used to fill cracks or holes in any surface) any holes or rough areas and joints. Plaster the whole wall and when the spackle is dry, sand, smooth and seal the wall with primer to ensure you have a smooth wall. 

Plasterboard, Chipboard and Wood Fiber Boards

Spackle any nail and screw holes. The joints should be filled with spackle and jointing tape. Sand and smooth out and seal the wall with primer/sealer. Chipboards should be painted with alkyd primer/sealer before wallpapering, to ensure that the joints don't move.

Previously Wallpapered Surfaced

All loose wallpaper should be removed. Some wallpapers are peelable, which means that the first layer can be removed. If the first layer isn’t peelable, you need to plaster the whole wall and sand to ensure a smooth surface before applying the wallpaper.

Painted Fiberglass Fabric

Wash the surface with dish soap and water or similar and rinse with water. Plastering the whole wall and let the spackle dry. Sand, smooth and seal the wall with primer/sealer.

Textile / Fabric Wallpaper like Seaweed / Grasscloth or Similar 

Remove all material from the wall, if it is to hard, use a wallpaper stripper. Spackle and seal the wall with primer/sealer.

To remove the wallpaper, mix hot water and dish soap together. Spray the wallpaper with the mixture and let it rest for one minute – then carefully pull off the wallpaper panel by panel.

Pre-clean your wall surface with soap and water and ensure the surface is dry and free of dust

FOR DECALS WITHOUT TRANSFER TAPE

PREP THE WALL: Pre-clean your wall surfacewith soap and water and ensure the surface is dry and free of dust before proceeding. If the walls are freshly painted, please allow 4-5 weeksfor your walls to fully settle before applying your decal.

PLAN THE LAYOUT: Decals are for one-time use, so make a plan for where you would like to position your decals. Tape the decal to the wall surface with masking tape to ensure it's the exact placement. Use a bubble level or ruler if necessary.

PEEL OFF THE WHITE BACKING: Using the masking tape to hold the decal its position, peel off the white paper backing from the decal and transparent transfer tape. Paste the exposed decal and transfer tape to the wall. Please note that once the white paper backing is removed, the adhesive is exposed so make sure not to fold over or wrinkle the decal 

STICK THE DECAL:Paste the decals on the wall and and smooth it out with your fingers or with a credit card to ensure adhesion along the edges. In case of wrinkles or curls, you can pull it free if it sticks to itself, as gently and slowly as you can. For best results, do not stick wall decals on wet, uneven and textured wall surfaces.

FOR DECALS WITH TRANSFER TAPE

PREP THE WALL:Pre-clean your wall surfacewith soap and water and ensure the surface is dry and free of dust before proceeding. If the walls are freshly painted, we recommend waiting4-5 weeksfor your walls to fully cure before applying.

PLAN THE LAYOUT:Decals are for one-time use, so make a plan for where you would like to position your decals. Tape the decal to the wall surface with masking tape to ensure it's the exact placement. Use a bubble level or ruler if necessary.

PEEL OFF THE WHITE BACKING: Using the masking tape to hold the decal its position, peel off the white paper backing from the decal and transparent transfer tape. Paste the exposed decal and transfer tape to the wall. Please note that once the white paper backing is removed, the adhesive is exposed so make sure not to fold over or wrinkle the decal 

STICK THE DECAL, PEEL TRANSFER TAPE OFF: Now, starting at the corner, slowly peel or roll the transfer tape away from the decal at a 45° angle. Continue until the transfer tape is completely removed from the wall and decal. Continue to rub the remainder of decals on the wall and smooth it out with your fingers or with a credit card to ensure adhesion along the edges. 

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Unfortunately, all our wallpaper and decals are made to order. Cancellation, returns and exchange are not allowed after payment.

Your privacy is important to Hello Circus. Please read through the following before providing us with any of your personal data. Your continued use of our website to browse or make a purchase of our products constitutes your acknowledgement and understanding of, and agreement with, our Terms and Conditions and this Privacy Policy.

Application

This Privacy Policy applies to personal data collected, used, disclosed (including transferred out of Singapore), and otherwise processed (collectively, "processed") by our website - www.hellocircus.com (“Site” or “Website”). Such personal data will be processed in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA"), its associated regulations and subsidiary legislation, and guidelines issued by the Singapore Personal Data Protection Commission ("PDPC"). Jurisdictions outside of Singapore may have different local data protection standards.

Personal Data

The types of personal data we collect from you include:

your name;home address(es);telephone number(s);email address(es);wall dimensions such as height and width;date of birth;gender;nationality;marketing preferences;payment information (including credit card numbers and paypal details);transaction details;aggregated site statistics data;any other information you choose to provide to us, or that we may collect about you through your interactions with our website.

Your personal data is collected when you:

visit our website with a cookies-enabled browser or (if applicable) register a user account with our website;request services from us such as subscribing to our newsletter or mailing lists;fill in any forms on our website;submit a CV, job application, or any comment, question or feedback to us, or contact or correspond with us in any way; andmake purchases of goods or services through our website.

Your personal data will be used for the following purposes:

To facilitate your access to our website or (if applicable) the creation of your user account with our website;To evaluate your website preferences and for the maintenance of the website;To evaluate and manage your online job application (if applicable);To send you updates via email, post or telephone where appropriate;To answer your enquiries, respond to your comments and feedback, or provide you with assistance in any other way;To facilitate online purchases of our goods including but not limited to wallpapers; andOur related entities, including subsidiaries;Third-party service providers (such as Shopify, contractors, service providers, agents or network operators) who are employed to perform business and administrative functions;Third party businesses with whom we collaborate;Government bodies; andYour personal data may be transferred out of Singapore from time to time. Such transfers will be carried out in accordance with the PDPA. Third parties, with the exception of Government bodies and other public agencies, are subject to data protection obligations and may only use your personal data to perform the necessary functions.To identify the causes of problems arising at web servers and to resolve these problems;To improve the contents of the website;To customize the content of the website and our emails to suit your individual interests or purposes and selectively display best-matched pages to you;To utilize your browsing history on the website for demographic research; andTo obtain static data of web visitors and aggregated website visitation statistics which are anonymous in nature. You may reject our use of cookies by configuring your browser to disable the use of cookies. However, you may no longer be able to receive services or personalized features of the website which rely on the use of cookies.

We do not sell or trade your personal data to external parties. We may also disclose or transfer personal data as otherwise permitted or required by law, including for compliance with regulations on anti-money laundering and countering the financing of terrorism.

Personal information we collect 
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the Site.

We collect the information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Website Cookies

When you visit our website, we may assign your web browser one or more website cookies. Cookies are small text files used to enhance your shopping experience, including, but not limited to, maintaining current login, and providing a unique identifier for website statistics. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org

Log Files, Web Beacons, Tags and Pixels

Log files track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
Web beacons, tags, and pixels are electronic files used to record information about how you browse the website. 

Links To Third Party Websites

The website may contain links to other third party websites and microsites, whose privacy practices may differ from those of ours. If you submit personal data to any of those sites, your personal data is not subject to this Privacy Policy.

We encourage you to review the privacy policy of any website you visit. By clicking on or activating such links and leaving our website, we can no longer exercise control over any personal data which you give to any other entity after leaving our website. Any access to such other third party websites is therefore entirely at your own risk.

Opting-Out / Withdrawal of Consent / Retention of Data

If you would like to unsubscribe from our newsletter, detailed instructions are provided at the bottom of all emails sent out. If you would like to unsubscribe from any of our other mailing lists, or to withdraw your consent to our use of your personal data, please write to our Data Protection Officer at dataprotection@hellocircus.com.

Your personal data will be retained for as long as it is necessary to fulfill the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws. Your personal data may also continue to be retained on our databases to the extent permitted by law.

Accessing And Correcting Your Personal Data

You may review and correct your personal data by contacting our Data Protection Officer at dataprotection@hellocircus.com. We will only disclose personal data to the individual who registered his/her personal data with our website, and only after confirming the identity of the registered party.

Please allow fourteen (14) working days for your request to be processed.

Security

We take reasonable precautions to protect your information and process it securely. Such measures include, but are not limited to passwords, firewalls, and other standardized industry practices. However, no method of transmission over the internet, or electronic storage, is 100% secure and we cannot be held liable for any loss you may suffer for unauthorized access or loss of any data provided to our website. Nevertheless, we strive to protect the security of your information, and are constantly reviewing and enhancing our information security measures. We may, but are not obliged to, post a notice on our website if a security breach occurs, or send an email to you at the email address you have provided to us in these circumstances.

Amendments

We reserve the right to amend this Privacy Policy at any time. The Effective Date stated below indicates the last time this Privacy Policy was materially revised. Any changes we may make to this Privacy Policy in the future will be posted on our website. You are encouraged to review this page periodically to see any updates or changes to our Privacy Policy.

Contact Us

All other questions on our use of your personal data should be addressed to our Data Protection Officer, whom you may contact at dataprotection@hellocircus.com.

1. Information About Us
www.hellocircus.com is a website operated by Hello Circus. We are registered in Singapore under the Business Registration Number (53380079W).

2. Information Disclaimer

All brand names are registered trademarks of their respective owners. Hello Circus does not claim any legal interest in trademarks, logos, or other intellectual property, than that of its own.Photos that are part of Hello Circus photo collections are allowed to be posted on Hello Circus website and Instagram only. Any use of these photos on any other websites requires consent from Hello Circus management.Hello Circus makes its best effort to ensure the accuracy of the information contained in this website. However, Hello Circus does not warranty accuracy of the information, and no liability or responsibility is assumed for any errors or omissions in its contents.Hello Circus reserves the right to change the product(s), product description(s), availability and prices at any time without prior notice or obligation.

3. Your Status

By placing an order with us, you warrant that:

You are legally capable of entering into binding contracts;You are a resident in the Serviced Country.

4. How the Contract is formed between You and Hello Circus

After your enquiry through the website to hello@hellocircus.com, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a wallpaper, wall decals, wall stickers and posters (also defined as "Products") from us.All email orders are subject to acceptance by us, and we will confirm such acceptance to you using email.The contract between us (“the Contract”) will only be formed when we deliver the invoice to you and you have acknowledged the invoice by confirming.Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded of the amount paid.We consolidate orders on the last day of every month to minimize shipping costs from our factories in Europe. As such, all custom-made wallpapers will be fulfilled within 15 business days (from 30th / 31st of each month) and delivered to your home unless otherwise advised. Business days exclude Saturday, Sunday and Public Holidays.You are obliged to make payment in FULL via the following bank payment options:PayNowSelect UEN (Corporates & Businesses) under Identification typeUEN: 53380079WReference: Please put full name and invoice numberWire/bank transfer - Please wire your payment to:OCBC BankBank Code / Branch Code: 7339 / 712Bank account no: 712-809656-001SWIFT: OCBCSGSGAccount Name: HELLOCIRCUS

(For Telegraphic Transfer please contact us separately via email for name and address of beneficiary) All bank charges for T/T outside of Singapore are on the account of transferor.

ChequesPayee Name: HELLOCIRCUSCross out the Bearer word and double cross on the top left corner of the cheque if to be paid only to payeeFor international customers, please note that your final order total does not include any duties, taxes or tariff fees. Hello Circus is in no way responsible, or will be held accountable, for custom charges, tariff fees and/or duties and taxes imposed by any outgoing or inbound (returns) packages. Any delay which may occur during custom clearance are out of Hello Circus’s control.

5. Our Status

We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality.

6. Price and Payment

The price of any Products will be quoted in our email and may vary depending on the design, texture, quality of the wallpaper and the dimensions of your wall.All Wallpapers are custom-madeaccording to the dimensions provided and confirmed by you. Upon signing the Contract between you and us, you confirm that the dimensions provided by you are accurate and that Hello Circus is in no way responsible or will be held accountable if the dimensions provided by you are inaccurate.7. Our Replacement PolicyAll Wallpapers purchased where you have provided confirmation of the designs are non-refundable. There arestrictly no returnsfor all Wallpapers as they have been custom-made to the dimensions of your wall provided by you.All wall decals, wall stickers and posters purchased on our website are non-refundable. There are strictly no returns as they are produced on a just-in-time basis. Please note that all patterns, colours of wallpaper images seen on your computer monitors may have slight variation from the actual item.Upon receiving any of our wallpapers and prior to installation, please examine all goods immediately to ensure that the size and quality of the goods are satisfactory and as ordered. Please notify immediately if there are any problems with the goods.If there is an error in the dimensions that you have provided, we will not be responsible for the additional charges on the replacement order, including but not limited to: Shipping and logistics from our factories in Europe;Warehousing costs;Manpower costs; andImport and export taxes6. We will only accept arefund of the Products including but not limited to the following circumstances:There are material defects (visible scratches, tears, large stains) with the wallpaper / wall decalsThe wallpaper / wall decals / stickers do not adhere properly to the wall as a result of a manufacturing / design defectPattern, colour and dimensions of the wallpaper defers significantly from the:Colour (colour variation due to different tints, tones and shades are not considered)Patterns (pattern sequences are not considered) and;Dimensions (more than 15-20cm) agreed in our Contract.In the event that any of the above circumstances have occurred and you are entitled to a refund, you can choose to have a refund or replacement of the Product. In the event that you choose a replacement, we will replace your product within20 working days.

8. Our Liability

We warrant to you that any Product purchased from us through our site is of satisfactory quality.Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.We partner with professional installers for the installation of your wall. Each wall will have a workmanship warranty of 1 year. Please keep your invoice and provide us details of your invoice in the event that you require workmanship repairs.9. Notices

All notices given by you to us must be given to Hellocircus at hello@hellocircus.com. We may give notice to you either via an e-mail or postal address that you provided to us when placing an order.

10. Events Outside our ControlWe will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:strikes, lock-outs or other industrial action;civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;impossibility of the use of public or private telecommunications networks; orthe acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

11. WaiverIf we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.A waiver by us of any default shall not constitute a waiver of any subsequent default.No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.12. Severability

If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

13. Entire AgreementThese Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.14. Our Right to Vary these Terms and ConditionsWe have the right to revise and amend these Terms and Conditions from time to time.You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).15. Law and Jurisdiction

Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.